Privacy Policy

PRIVACY POLICY

Effective Date: 20 October 2026
Last Updated: 20 October 2026
Website: https://earthlyn.org

1. Introduction

Welcome to Earthlyn.

At Earthlyn, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, browse our products, contact us or place an order.

Earthlyn offers everyday lifestyle products, including cotton tote bags, cotton mobile sling bags, cotton lunchbox bags and other related accessories.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain that consent separately.

2. Business Information

Brand Name: Earthlyn
Business Name: Earthlyn Foundation
Proprietor: Manju Dhaka
Business Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India
Email: earthlynfoundation@gmail.com
Phone: +91 93543 62007
Website: https://earthlyn.org

For privacy-related enquiries, requests or complaints, please contact us using the details above.

3. Information We Collect

We collect only the information reasonably necessary to operate our website, provide customer service and fulfil orders, subject to applicable law.

3.1 Personal Information

When you place an order, contact us or submit a form, we may collect:

• Full name.
• Email address.
• Mobile or telephone number.
• Billing address.
• Shipping or delivery address.
• Information you voluntarily provide in messages, enquiries or feedback.

3.2 Order Information

When you purchase our products, we may collect information relating to:

• Products ordered, quantities and prices.
• Order number and purchase date.
• Payment status and transaction reference.
• Delivery and tracking details.
• Cancellation, return, exchange and refund requests.
• Customer service communications relating to your order.

3.3 Payment Information

Payments may be processed through third-party payment gateways, banks or other payment service providers.

Depending on the payment method, these providers may process card details, UPI information or other payment credentials.

We aim to receive and retain only the information necessary to confirm transactions, manage refunds and maintain appropriate business records. We do not intend to store complete payment card credentials, PINs or passwords directly on our website.

The actual handling of payment information depends on the payment gateway and website configuration.

3.4 Technical Information

When you visit our website, certain information may be collected automatically by our website platform, hosting provider or enabled third-party services, including:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and interactions with website features.
• Visit date, time and referral information.
• Security logs and technical error information.
• Cookie identifiers and similar technical information, where enabled.

We use this information where reasonably necessary to maintain website functionality, improve performance and protect against unauthorised access or misuse.

4. How We Use Your Information

We may use personal information for the following purposes:

Order processing: To confirm orders, process payments, arrange dispatch and deliver products.

Customer support: To respond to questions, complaints, product enquiries and requests for returns, replacements or refunds.

Delivery coordination: To share the necessary delivery information with courier companies and fulfilment partners.

Website operation: To maintain website features, remember essential preferences, troubleshoot technical issues and improve usability.

Security and fraud prevention: To identify suspicious transactions, prevent misuse and protect our customers and business.

Legal compliance: To maintain required accounting, tax, transaction and other business records.

Marketing: To send product updates, new collection announcements or promotional messages where permitted by law and subject to applicable consent requirements.

Business improvement: To understand customer needs and improve our products and services using information lawfully available to us.

We will not use personal information for an unrelated purpose where applicable law requires additional notice or consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions and improve your browsing experience.

Depending on the tools enabled, these technologies may be used to:

• Maintain website sessions and shopping carts.
• Remember selected preferences.
• Support website security.
• Measure website performance and traffic.
• Support analytics or advertising, where enabled.

Essential cookies may be necessary for the website to function properly.

Non-essential analytics and advertising technologies will be managed through appropriate privacy and consent controls where required by law.

You may also manage cookies through your browser settings. Blocking certain cookies may affect shopping cart functionality or other website features.

The actual cookies used will depend on the website platform and integrations installed on Earthlyn.org.

6. Sharing of Personal Information

We do not sell personal information to third parties as a standalone commercial product.

We may share relevant information with trusted service providers where necessary to operate our business, fulfil orders or comply with legal obligations.

These providers may include:

Payment providers: To process payments, verify transactions and facilitate refunds.

Courier and delivery partners: To deliver orders and provide tracking updates.

Website hosting and technical providers: To maintain website functionality, security and performance.

Customer communication providers: To send order confirmations and respond to customer enquiries.

Analytics and advertising providers: Where these services are enabled and their use is permitted by applicable law.

Professional advisers and authorities: Where necessary for legal, accounting, regulatory or dispute-resolution purposes.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose and to use appropriate safeguards.

7. Third-Party Services

Our website may use or link to third-party services, including payment gateways, courier tracking systems, social media platforms and external websites.

These services may collect or process information under their own privacy policies and terms.

We encourage you to review the relevant third-party policies before providing information directly to those services.

This section does not exclude responsibility for our own actions or obligations under applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the website configuration, these measures may include secure connections, restricted access, software updates, appropriate authentication and security monitoring.

We expect service providers who handle personal information on our behalf to apply appropriate safeguards consistent with their role and applicable law.

No online transmission or storage system can be guaranteed to be completely secure. However, we will take appropriate steps to address security incidents and meet any applicable legal obligations.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

For example, order and transaction records may need to be retained for accounting, taxation, consumer complaints, refunds or legal compliance.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

A deletion request may not result in immediate deletion where a lawful retention obligation or other permitted reason applies.

10. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance concerning the handling of your personal information.
• Exercise other rights available under applicable data protection law.

To make a privacy request, email earthlynfoundation@gmail.com with the subject line Privacy Request.

Please explain your request clearly and provide sufficient information for us to identify the relevant records. We may ask for reasonable identity verification before acting on a request.

We will respond within the timeframe required by applicable law.

11. Marketing Communications

We may send promotional emails or messages about Earthlyn products, new collections and brand updates where permitted by law and subject to any required consent.

You may opt out of promotional emails using the unsubscribe option, where available, or by contacting us at earthlynfoundation@gmail.com.

Opting out of marketing communications will not necessarily stop essential messages relating to an existing order, payment, delivery, refund, security matter or legal obligation.

We will respect applicable consent and opt-out requirements.

12. Children’s Privacy

Our website is intended for general audiences and is not specifically designed to collect personal information from children.

Where applicable law requires parental or guardian consent or additional safeguards for processing a child’s personal information, we will follow those requirements.

If you believe that personal information has been collected from a child inappropriately, please contact us so that we can investigate and take appropriate action.

13. International Data Transfers

Some service providers may store or process information on systems located outside India.

Where international transfers occur, we will comply with applicable Indian legal requirements and any relevant restrictions or directions.

The locations where information may be processed depend on the hosting provider, payment gateway and other services used by our website.

14. Data Breaches

If we become aware of a personal data breach affecting information processed by us, we will assess the incident and take appropriate steps to contain, investigate and address it.

Where notification to affected individuals, regulators or other authorities is required by applicable law, we will provide the necessary notifications within the prescribed timeframes.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our products, website features, service providers, data-handling practices or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date.

Where required, we will provide additional notice or obtain consent before introducing materially different processing activities.

We encourage visitors to review this page periodically.

16. Contact and Privacy Grievances

For privacy-related questions, requests or complaints, please contact:

Earthlyn Foundation
Proprietor: Manju Dhaka
Privacy Contact: Manju Dhaka
Email: earthlynfoundation@gmail.com
Phone: +91 93543 62007
Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India
Website: https://earthlyn.org

Please include your name, preferred contact method and a clear description of your request or concern.

We will review your request and respond within the timeframe required by applicable law.

17. Our Commitment

At Earthlyn, we believe that trust is built through transparency, responsible practices and respect for our customers.

We aim to handle personal information carefully and use it only for appropriate purposes connected with our products, services and legal obligations.

Thank you for choosing Earthlyn.